Shipping & Returns

Shipping Policy

1. Shipping Methods and Delivery Times

Standard Shipping:

• Delivery Time: 5-7 business days

2. Processing Time

• Orders are typically processed within 1-2 business days. Processing time may be extended during peak seasons or holidays.
• You will receive a confirmation email with tracking information once your order has been shipped.

3. Shipping Restrictions

• We do not ship to P.O. Boxes or APO/FPO addresses.
• Some products may be subject to additional shipping restrictions due to size, weight, or destination.

4. Tracking Your Order

• Once your order has been shipped, you will receive a tracking number via email.
• You can track your order using the tracking link provided in the email or by visiting our website's Order Tracking page.

5. Lost or Damaged Packages

• If your package is lost or damaged during transit, please contact us at lufioutfit@gmail.com within 7 days of the expected delivery date.
• We will work with the carrier to resolve the issue and ensure you receive your order.

Return Policy

1. Return Eligibility

• Items must be returned within 5 days of the delivery date.
• Items must be unworn, unwashed, and in their original condition with all tags attached.
• Final sale items, gift cards, and personalized items are not eligible for return.

2. Return Process

Step 1: Contact our Customer Support at lufioutfit@gmail.com to initiate a return. Please provide your order number and reason for return.

Step 2: You will receive a return authorization and instructions on how to send your item(s) back.

Step 3: Pack the item(s) securely in the original packaging, if possible. Include all paperwork, parts, and accessories.

Step 4: Ship the return package to the address provided by our customer support team. We recommend using a trackable shipping method to ensure your return is received.

3. Return Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.
• If the return is due to an error on our part, we will provide a prepaid return shipping label.

4. Refunds

• Once your return is received and inspected, we will send you an email notification.
• If your return is approved, a refund will be processed to your original method of payment within 5-7 business days.
• Please note that shipping charges are non-refundable.

5. Exchanges

• To exchange an item, please return the original item and place a new order for the desired item.
• This ensures the item you want is in stock and gets to you as quickly as possible.

6. Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us at support@lufi.com within 7 days of receiving your order.
• We will arrange for a replacement or refund and provide instructions for returning the defective or incorrect item.

If you have any questions or need assistance, please contact our Customer Support team at lufioutfit@gmail.com . We are here to help!

Feel free to customize these policies to better fit the specific needs and operational procedures of Lufi.