Shipping Policy
1. Shipping Methods and Delivery Times
Standard Shipping:
- Delivery Time: 5-7 business days
2. Processing Time
- Orders are typically processed within 1-2 business days. Processing time may be extended during peak seasons or holidays.
- You will receive a confirmation email with tracking information once your order has been shipped.
3. Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Some products may be subject to additional shipping restrictions due to size, weight, or destination.
4. Tracking Your Order
- Once your order has been shipped, you will receive a tracking number via email.
- You can track your order using the tracking link provided in the email or by visiting our website's Order Tracking page.
5. Lost or Damaged Packages
- If your package is lost or damaged during transit, please contact us at lufioutfit@gmail.com within 7 days of the expected delivery date.
- We will work with the carrier to resolve the issue and ensure you receive your order.
Return Policy
1. Return Eligibility
- Items must be returned within 5 days of the delivery date.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Final sale items, gift cards, and personalized items are not eligible for return.
2. Return Process
Step 1: Contact our Customer Support at lufioutfit@gmail.com to initiate a return. Please provide your order number and reason for return.
Step 2: You will receive a return authorization and instructions on how to send your item(s) back.
Step 3: Pack the item(s) securely in the original packaging, if possible. Include all paperwork, parts, and accessories.
Step 4: Ship the return package to the address provided by our customer support team. We recommend using a trackable shipping method to ensure your return is received.
3. Return Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.
- If the return is due to an error on our part, we will provide a prepaid return shipping label.
4. Refunds
- Once your return is received and inspected, we will send you an email notification.
- If your return is approved, a refund will be processed to your original method of payment within 5-7 business days.
- Please note that shipping charges are non-refundable.
5. Exchanges
- To exchange an item, please return the original item and place a new order for the desired item.
- This ensures the item you want is in stock and gets to you as quickly as possible.
6. Defective or Incorrect Items
- If you receive a defective or incorrect item, please contact us at support@lufi.com within 7 days of receiving your order.
- We will arrange for a replacement or refund and provide instructions for returning the defective or incorrect item.
If you have any questions or need assistance, please contact our Customer Support team at lufioutfit@gmail.com
. We are here to help!
Feel free to customize these policies to better fit the specific needs and operational procedures of Lufi.
